Terms & Conditions



We require card details at the time of booking, including for all bookings made via telephone. Full payment for your booking will not be taken until 3 days prior to your arrival. We accept Visa, Mastercard and Maestro at no additional charge and Amex at a 3% surcharge. 

If you book on our Advance Purchase rate, full non-refundable payment is due at time of booking.


We do not require a deposit, however full payment is charged 3 days before arrival. 

Hotel Cancellation Policy

Flexible Rates

FREE cancellation until 3 days before your arrival when you book with our flexible rates. Full payment for your booking will be taken 3 calendar days prior to arrival - cancellations within this 3-day window are liable for the whole fee and the full cost of the stay will be retained.

Advance Purchase Rates

Reservations booked on our Advance purchase prepaid rates are non-refundable and non-transferable.


Cancellations must be made in writing by email to or by telephone to 01225 461728. A cancellation confirmation email will be sent to you after you have notified us of the cancellation.

If you do not receive a cancellation confirmation email from us then the reservation has not been cancelled; please contact us ASAP if you believe there is a problem.

Please read our Privacy & Cookie Policy to learn how and why we use cookies and tracking technologies on this website.


A cookie is a small text file that is downloaded onto a user’s hard drive when accessing certain websites. This technology is commonly used across a large majority of websites. Most of the cookies that we use on this website are necessary to enable you to move around the website and to use its features.

Which cookies are used on this website and for what purpose?

Performance cookies – These cookies are used to inform the performance of, and improvements to, the website. They collect information about how visitors use the website. Performance cookies that we use on this website are:

- Analytical Cookies: We use Google Analytics to record visitor numbers to the website and to understand how visitors navigate through the website, how much time is spent on each page, and so on. This information helps us to improve the way the website works. This browser data is anonymous and cannot be traced to individual users. 

- Third party cookies - These are cookies set by another website in order for tools provided by them to function.

- Social media and Mapping: At times our website will contain snippets of content from external sources such as YouTube, Facebook, Twitter, Tripadvisor, or Google Maps. You can disable these cookies (see below), but it may cause the tools to cease to function.

What’s new about this?

We haven’t made any changes to the cookies that we use, just the way we notify you of their use. As part of new EU and UK legislation, known as the ‘Cookie Law’, we want to ensure that you understand and accept the use of cookies on this website.

What if I don’t want cookies used during my visit?

As most of the cookies used on this website are necessary to the correct functioning of the website, we recommend that you allow cookies to be used. If you would prefer to block cookies however, you can do this through your browser settings. For more information on how to do this, you can visit
To disallow anonymous Google Analytics data to be collected about your visits to websites, go to the Google Analytics Opt-out.